Topic N2
Japanese Learning
2. Service - Handling Customer Complaints
N2 Conversation Lesson 2 - Service - Handling Customer Complaints
๐ฌDialogue
ใกใใฃใจใๅบ้ทใใใๅผใใงใใใ ใใใใใใ
Excuse me, could you call the store manager for me?
ใๅพ ใใใใใใพใใใๅบ้ทใฎไฝ่คใงใใใใพใใๆฌๆฅใฏใฉใฎใใใชใ็จไปถใงใใใใใ
Sorry to keep you waiting. I am Sato, the store manager. How may I help you today?
ๅ ๆฅใใกใใง่ณผๅ ฅใใๆ้คๆฉใชใใงใใใใใใซใใฃใฆๅคงไบใชๆฅๅฎขใใใๆฅใซ้ใฃใฆๅใใชใใชใฃใฆใใพใฃใฆใไธ่ฏๅใใใชใใใใใ
Regarding the vacuum cleaner I purchased here the other day, of all days, it stopped working on the very day I have important guests. I wonder if it's a defective product.
ๅทฆๆงใงใใใใพใใใใใฃใใใ่ฒทใไธใใใใ ใใใซใใใใใใใใไธไพฟใใใใใใฆ่ช ใซ็ณใ่จณใใใใพใใใ
Is that so. Despite the trouble of purchasing from us, we are truly sorry for the inconvenience caused.
ใใใใ้ใๆใใใใฆๆใฃใฆใใใใ ใใใไฝใจใใใฆใกใใใ ใใ
I went to the trouble of carrying this heavy thing here, so please do something about it.
ใๆๆฐใใใใใใใใจใ็ใฟๅ ฅใใพใใใใใซ็พ็ฉใ็ขบ่ชใใใฆใใใ ใใพใใ...ใชใใปใฉใๅๆไธ่ฏใฎๅฏ่ฝๆงใ้ซใใงใใญใ
I am grateful for the trouble you took. Allow me to check the actual product immediately... I see, there is a high possibility of an initial defect.
ใงใใใ๏ผใใใซๆฐๅใจไบคๆใใฆใปใใใใ
Right? I want you to exchange it for a new one immediately.
ใใฃใใใ้ใใ็ดใกใซไบคๆใใใฆใใใ ใใใใฎใงใใใใใใซใๆฌๆฅใใกใใฎๆฉ็จฎใๅจๅบซๅใใจใชใฃใฆใใใพใใฆใ็พๆ็นใงใฏใ่ฆๆใซๆฒฟใใใญใ็ถๆณใงใใใใพใใ
As you say, we would like to exchange it right away, but unfortunately, this model is out of stock today, so at the moment, we find it difficult to meet your request.
ใใฃใๅจๅบซใใชใใฎ๏ผใพใๅบ็ดใใชใใใใใชใใฃใฆใใจ๏ผ
What, out of stock? Does that mean I have to come out again?
ใใใใจใใงใใใใใพใใใใๅฎขๆงใฎใไธๆบใซใใใใฆใๅพ็ถใฎๆๆฐใขใใซใๅไพกๆ ผใงๆไพใใใฆใใใ ใใจใใใฎใฏใใใใงใใใใใ
No, not at all. In response to your dissatisfaction, how about we provide the latest successor model at the same price?
ใใฃใๆๆฐใขใใซใ๏ผใใใชใใจใพใงใใฆใใใฎ๏ผ
What, the latest model? Is it okay to do that much?
ใฏใใใ่ฟทๆใใใใใใใ่ฉซใณใฎๆฐๆใกใ่พผใใฆใ็นๅฅใซๅฏพๅฟใใใฆใใใ ใใพใใ
Yes. With our heartful apologies for causing you trouble, we will handle it as a special case.
ใใใชใฎใใใใชใ็ดๅพใ ใใใใใใจใใ
I see. Then I'm satisfied. Thank you.
โญKey Expressions
๏ฝใซ้ใฃใฆ
Indicates that something unfortunate happens at the worst possible time.
๏ฝใซๆฒฟใใใญใ
A polite way to decline someone's request or expectation.
๏ฝใซใใใใฆ
Performing an action to meet expectations, requests, or demands.
๏ฝใซ้ใใฆ
A formal way to indicate the time of an important or formal action.
๏ฝใ่พผใใฆ
Doing something with a strong feeling or dedication invested in it.
๏ฝ็ใฟๅ ฅใใพใ
Expresses deep gratitude or humility in a highly formal manner.
โQuestions
ๅฎขใฏใฉใฎใใใช็ถๆณใงๅฐใฃใฆใใพใใใ
ๅบ้ทใฏๅๅใฎ็ถๆ ใใฉใๅคๆญใใพใใใใ
ใใใซไบคๆใงใใชใ็็ฑใฏไฝใงใใใ
ๅบ้ทใๆๆกใใ็นๅฅใชๅฏพๅฟใฏไฝใงใใใ
ใ็ใฟๅ ฅใใพใใใฎๆๅณใจใใฆๆญฃใใใฎใฏใฉใใงใใใ
๐Vocabulary
ๆ้คๆฉ
ใใใใ
vacuum cleaner
ไธ่ฏๅ
ใตใใใใฒใ
defective product
็พ็ฉ
ใใใถใค
actual item
ๅจๅบซ
ใใใ
stock / inventory
ๅพ็ถ
ใใใใ
successor
ๆฐๅ
ใใใดใ
new product
ใ่ฉซใณ
ใใใณ
apology
็ดๅพ
ใชใฃใจใ
consent / understanding
๐ฌRelated Conversations
Business - Asking for a Deadline Extension
N2 Conversation Lesson 1 - Business - Asking for a Deadline Extension
Communication - Politely Declining an Invitation
N2 Conversation Lesson 3 - Communication - Politely Declining an Invitation
Colleagues - Discussing Future Career
N2 Conversation Lesson 4 - Colleagues - Discussing Future Career
Negotiation - Price Negotiation
N2 Conversation Lesson 5 - Negotiation - Price Negotiation