Topic N3
Japanese Learning
3. Complaint About a Defective Product
N3 Conversation Lesson 3 - Complaint About a Defective Product
๐ฌDialogue
ใใฟใพใใใๆจๆฅใใกใใง่ณผๅ ฅใใใใฝใณใณใใใพใ่ตทๅใใชใใใงใใใ
Excuse me, the computer I bought here yesterday won't start up properly.
ใไธไพฟใใใใใใฆๅคงๅค็ณใ่จณใใใใพใใใใฉใฎใใใช็ถๆณใ่ฉณใใใ่ใใใใใ ใใพใใใ
We are very sorry for the inconvenience. Could you please tell us more about the situation?
้ปๆบใใฟใณใๆผใใฆใ็ป้ขใ็ใฃๆใชใพใพใงใใใกใณใๅใ้ณใ ใใใใใใงใใ่ชๅใงใไฝๅบฆใ่ฉฆใใใใงใใใๅ จ็ถใใกใงใ
Even when I press the power button, the screen stays completely dark and I only hear the fan spinning. I've tried it myself several times, but nothing works.
ๆฟ็ฅใใใใพใใใๅๆไธ่ฏใฎๅฏ่ฝๆงใใใใพใใญใใๆๆฐใงใใใใฌใทใผใใจใๅ็ฉใใ่ฆใใใใ ใใพใใงใใใใใ
Understood. There's a possibility of a manufacturing defect. We apologize for the trouble, but could you please show us the receipt and the product?
ใฏใใใใใงใใใพใ ่ฒทใฃใฆไธๆฅใ็ตใฃใฆใใชใใฎใซใๆฌๅฝใซๅฐใใพใใใๆๆฅใฎไผ่ญฐใงไฝฟใใชใใใฐใชใใชใใใงใใ
Yes, here it is. It hasn't even been a day since I bought it, and this is really troublesome. I have to use it for tomorrow's meeting.
้ใญใฆใ่ฉซใณ็ณใไธใใพใใไฟ่จผๆ้ๅ ใงใใฎใงใๆฐๅใจใฎไบคๆใใพใใฏ็กๆใงใฎไฟฎ็ใจใชใใพใใใฉใกใใใใใใใงใใใใใ
Again, we offer our sincerest apologies. Since it's within the warranty period, we can provide a replacement with a new one or fix it for free. Which would you prefer?
ไปไบใงๆฅใใงไฝฟใใใใฎใงใไบคๆใงใ้กใใใพใใไฟฎ็ใ ใจๆ้ใใใใใพใใใญใ
I need to use it urgently for work, so please exchange it for a new one. Repairing it takes a lot of time, right?
ใฏใใไฟฎ็ใฎๅ ดๅใฏไธ้ฑ้ใปใฉใๆ้ใใใใ ใใใจใซใชใใพใใใงใฏใๆฐๅใฎๅจๅบซใ็ขบ่ชใใใใพใใฎใงใๅฐใ ใๅพ ใกใใ ใใใ
Yes, in the case of repairing, it will take about a week. Well then, please wait a moment while I check the stock for a new one.
ใๅพ ใใใใใใพใใใ็ณใ่จณใใใใพใใใๅใใขใใซใฎๅจๅบซใไปๅใใฆใใใพใใฆใไปๅบใใใฎๅใๅฏใใจใชใใพใใ
Thank you for waiting. We are very sorry. It seems the exact same model is currently out of stock, so we will have to back-order it from another store.
ใใไปๆฅไธญใซไฝฟใใชใใจๅฐใใใ ใใฉใไฝใจใใชใใพใใใใ
What? It'll be a huge problem if I can't use it today. Can't something be done?
ใฏใใๆๆฅใฎๅๅพใซใฏใใกใใซใ็จๆใงใใพใใใใใพใงใฎ้ใๅฝๅบใฎไปฃๆฟๆฉใ็กๆใง่ฒธใๅบใใใฆใใใ ใใพใใใใใใใงใใใใใ
Yes, we can have it ready here by tomorrow afternoon. In the meantime, if it's alright with you, we can lend you our store's loaner machine for free. How does that sound?
ไปฃๆฟๆฉใใใใชใใใจใใใใๆๆฅใฎไผ่ญฐใฏใฉใใซใใชใใใใงใใใใใงใ้กใใใพใใ
If there is a loaner unit, my meeting tomorrow should be fine somehow for now. I'll take that.
ใใใใพใใพใใใใใใซไปฃๆฟๆฉใฎๆบๅใใใใใพใใใใฎๅบฆใฏๅคๅคงใชใใ่ฟทๆใใใใใใ่ช ใซ็ณใ่จณใใใใพใใใงใใใ
Understood. I will prepare the loaner machine right away. We sincerely apologize for causing you such a great deal of trouble this time.
โญKey Expressions
ใใใงใใ
... but / so
ใๆๆฐใงใใใใใ่ฆใใใใ ใใพใใงใใใใ
Sorry to trouble you, but could you please show ~?
ใใฆใใใพใใฆ
Currently ~ / In the state of ~
ไฝใจใใชใใพใใใ
Can't something be done about it?
ใใใใงใ
It seems / Looks like
โQuestions
ใใฝใณใณใฎๆ ้็ถๆณใฏใฉใฎใใใชใใฎใงใใใ
ๅบๅกใฏใฉใฎใใใชๅฏพๅฟใๆๆกใใพใใใใ
ๅฎขใฏใฉใใใฆไฟฎ็ใงใฏใชใไบคๆใ้ธใณใพใใใใ
ๅใใขใใซใฎๅจๅบซใใชใใจ่จใใใๆใๅฎขใฏใฉใๆใใพใใใใ
ๆๆฅใฎๅๅพใพใงใๅฎขใฏใฉใใใใใจใซใใพใใใใ
๐Vocabulary
่ตทๅ
ใใฉใ
startup
ๅๆไธ่ฏ
ใใใใตใใใ
initial defect
ใๆๆฐใงใใ
ใใฆใใใงใใ
sorry to trouble you
ไฟ่จผๆ้
ใปใใใใใใ
warranty period
ๅจๅบซๅใ
ใใใใใ
out of stock
ๅใๅฏใ
ใจใใใ
back-order/ordering from elsewhere
ไปฃๆฟๆฉ
ใ ใใใใ
loaner unit
ๅคๅคงใชใ
ใใ ใใชใ
a great deal of / enormous